Roche Diagnostics

Lab Control Solutions

Molecular Testing

Point of Care Testing

Services

Information Solutions

Instrument Field Service

Integrated Healthcare Solutions (Consulting)

Roche Care Center

Service Operations

Recognized as best-in-class within the industry, Professional Services at Roche Diagnostics is an expert partner that provides a range of high-value services to customers in the lab. Its five groups of specialized professionals:

Information Solutions sells, supports and services Roche Diagnostics IT software and hardware solutions in the field.
Instrument Field Service installs, maintains and repairs Roche Diagnostics instrumentation and equipment on-site.
Integrated Healthcare Solutions (Consulting) provides a range of consulting services to customers, including Cost Management, Project Implementation Support, Technology Acquisition and Process Engineering.
The Roche Care Center delivers technical telephone support for Roche Diagnostics instrumentation, applications or IT. The group also provides customers with standard and specialized operator training.
Service Operations manages service logistics, spare parts provisioning, dispatch and call coordination, and the service management system.

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